When refunds may apply

• Duplicate billing for the same order or subscription period.
• A verified technical issue that prevented service delivery.
• A platform-side billing error confirmed by our team.

When refunds usually do not apply

• Change of mind after purchase.
• Unused time in an active subscription period.
• Dissatisfaction tied to funding outcomes rather than platform access.

How to request a review

• Email the support team with your name, billing email, and transaction reference.
• Include a short summary of the issue so we can review it quickly.
• Our team will respond after validating the billing and access history.

Refund review requests

Send billing questions to support@grantfunds.com with your transaction reference and a short description of the issue.